Administrator Manual

Table of contents

1. Introduction
   • General
   • Requirements
   • Intended Audience
   • Conventions
   • Key concepts
     • VoIP (Voice over IP)
     • Hosted PBX
     • Control Panel
     • Extension
     • Inbound number
2. Quick Start
   • Login
   • Administrator Interface overview
3. Balance
   • Topup
   • Auto Topup
     • Activate
     • Dectivate
   • Saved Credit Cards
   • History
4. My Account
   • Profile
   • Orders and Invoices
   • Statistics
5. Settings
   • Locations
     • Emergency Services Calling
   • Routing Rules
     • Inbound rules
     • Outbound rules
6. Calls History
   • Call Detail Record Export
7. Users
   • Add user
   • Edit user
   • Import users
   • Export users
8. Inbound numbers
   • Add inbound number
   • Edit inbound number
9. Queues
   • Add Queue
   • Edit Queue
10. Ring Groups
    • Add Ring Group
    • Edit Ring Group
11. Pickup Groups
    • Add Pickup Group
    • Edit Pickup Group
12. IVR
    • Add IVR
    • Edit IVR
    • Sounds
13. Conferences
14. Phones
    • Buy
    • Add
    • Edit
    • Import
    • Auto provisioning
      • Cisco PAP2 Adapter
      • Cisco SPA525G
      • Grandstream HandyTone 286
      • Snom 300
    • Manual configuration
      • Cisco PAP2
      • Cisco SPA525G
      • Gigaset A580
      • Snom 300
15. Getting Help
    • Submit ticket
    • View your tickets
    • Reply to ticket
    • Remote Support
16. Glossary
    • Call forwarding
    • Call pick-up
    • Call transfer
    • Call waiting
    • DDI
    • DID
    • Follow Me
    • Hosted PBX
    • IVR
    • Music on Hold
    • PSTN
    • Queue (ACD)
    • SIP
    • SMS
    • VoIP