Administrator Manual

6. Calls History

In this chapter:

• Call Detail Record Export
• Monitored Calls
  • FTP Access

In this panel you can view history of all made and received calls. Also here you can obtain detailed billing information about chargeable outbound calls and listen to or download call recordings. To switch between Dialled, Received and Missed Calls use tabs (1). You can use Filters as shown in (2) above to search for calls made to/from specific numbers or time ranges.

Call Detail Record Export

To export your call details data into Excel file please select Export from the context menu as shown in (3) above. Please note: export operation is limited to 15 000 records, so you may have to use date range filter to limit number of data exported.

Monitored Calls

To view, listen or download your monitored calls (recorded automatically or manually)

1. Click Monitored Calls tab.
2. To listen to the recording click Play button.
3. To download recording as MP3 file click Download button

FTP Access

It is also possible to bulk download Monitored Calls MP3 files using secure FTP program. First you would need to contact Support and request your FTP login details, next please follow steps below to configure popular FileZilla http://filezilla-project.org/ FTP client:

1. Select Site Manager... from the File menu.
2. Enter sftp.ssl7.net into Host field.
3. Enter 21 into Port field.
4. Select FTP - File Transfer Protocol.
5. Select Require explicit FTP over TLS.
6. Select Normal logon type.
7. Enter username provided by Support team into User field.
8. Enter password provided by Support team into Password field.
9. Click Connect button.

Format of recording files as below:

YYYY_mm_dd_HH_mm_ss-SIP_USERNAME-CALLER_ID-CALLED_NO-UNIQUEID.mp3

Note: recordings are uploaded to FTP site every 24 hours, so you may have to wait until the most recent ones becomes available for bulk download (all recordings are instantly available via web admin panel). Recordings are automatically deleted from FTP site after 30 days.