Administrator Manual

3. Balance

In this chapter:

Balance panel

Figure 3.1 Balance panel.

All our services are pre-paid, so you need to make sure you have enough credit on your account to make outbound calls to chargeable destinations.

Topup

Balance topup

Figure 3.2 Balance topup.

To increase balance of your account:

Click Topup link in Balance panel and PSTN Call credits will be added to your Basket. You can use [+] and [-] buttons to increase or decrease amount of purchased credits.
Click Checkout button to complete your transaction.
Enter your Credit Card details and click Pay button.

Please note: before making your first payment please download our Softphone and make a Test Call by dialling 123 - the system will verify if the country where your call originated is the same as billing address of your credit card. If for some reason you need to use a credit card issued in a different country where you are currently located, please open a Support Ticket and mention your location and country of origin of credit card you wish to use.

Auto Topup

In order to ensure your account is always in credit you can enabled Auto Topup feature. Once your account reaches pre-defined level, it will be automatically topped up using one of your saved credit cards. This is a convenient way of making sure your account balance never reaches zero.

Activate

Activate auto topup

Figure 3.3 Activate auto topup.

To activate Auto Topup feature:

Click Auto Topup link in Balance panel.
Select topup amount and desired auto topup level. Finally click Activate auto top up button.

Dectivate

Deactivate auto topup

Figure 3.4 Deactivate auto topup.

To deactivate Auto Topup feature:

Click Auto Topup link in Balance panel.
Click Deactivate auto top up button.

Saved Credit Cards

Saved Credit Cards window

Figure 3.5 Saved Credit Cards window.

In order to pay for monthly subscription fees or use Auto Topup feature, you need to save details of at least one credit card. To save credit card details, click link in Balance panel. Next fill all fields in the form (2) and click Save button (3). If you no longer wish to use particular credit card for your payments, use delete button (4) to remove it from the system.

History

Balance history

Figure 3.6 Balance history.

To view your account statement click History link in Balance panel.