Buying with us
All major credit and debit cards are accepted.
All payment processing and account pages are protected by 256 bit SSL (security certificate) - the industry standard. We use some of the World's largest payment processing companies to handle transactions. Customer information is treated as confidential and is never passed to third parties without your express permission.
VoIPdito ships to most European countries - it couldn't be easier to place an order. Currently we deliver our products to the following countries:
|United Kingdom||US$ 8.03||US$ 10.47||US$ 10.47||US$ 15.09||US$ 15.09||US$ 15.09||US$ 15.09||US$ 15.09|
|France||US$ 31.17||US$ 31.17||US$ 31.17||US$ 43.64||US$ 43.64||US$ 49.87||--||--|
|Spain||US$ 31.17||US$ 31.17||US$ 31.17||US$ 43.64||US$ 43.64||US$ 49.87||--||--|
Shipping fees are automatically calculated by our shop at checkout.
It is essential that you contact us before returning any goods to receive a Returns Authorisation number. VoIPdito do not accept returns without an RMA number assigned by a member of the VoIPdito team. Any returns received without prior arrangement will be held until the customer collects the item at their expense.
All returned goods must be sent recorded delivery.
PLEASE NOTE: Should you order incorrectly and request a refund, you will be charged a 25% re-stocking fee. If we have sent the goods incorrectly, we will exchange the item or refund the amount in full.When you return an item:
- You must include everything you can (chargers, power supplies, manuals, CDs, packaging, etc must be included if the item is to be considered in resaleable condition)
- You must have tried to resolve the issue by contacting us (raise an ticket on VoIPdito Support).
- Please do not write on the box or stick labels or tape to it (This means you cannot write our address on - or stick it to - the packaging of the product you are returning.) Doing this means we have to replace the packaging before we can reuse/replace the product and means we cant class the item as unmarked or in brand new condition.
- You must complete our RMA form (to do so, login into your account, click "Submit ticket" and select "Returns").
- You must include the RMA number and a ticket number (obtained from VoIPdito Support)) in the package you send to us.
- You agree, that in the event that you claim an item is faulty and we find it to be working, you will be charged a shipping fee to cover the costs involved in returning the item to you.
VoIPdito appreciate that sometimes goods can go faulty, and we will attempt to remedy the problem. Many customers attempt to return incomplete goods or return goods that are not faulty, therefore the following policies are in place to ensure fairness.
within 14 days
more than 14 days
and less than
1 year after receipt
more than 1 year
|Working product in brand new condition and in original packaging||You are entitled to a full refund.||At our discretion we may issue you with a credit note.||We can't offer refunds on items of this age.|
|Working product but marked, or incomplete||Any reimbursement is entirely at our discretion.||Any reimbursement is entirely at our discretion.||We can't offer refunds on items of this age.|
|Faulty product but otherwise in brand new condition||You can return the item to us and we can give you a refund, credit note or replacement.||You are entitled to a replacement.||Unfortunately we cannot replace items of this age. We may offer a repair service.|
|Faulty product and marked, incomplete or not in its original packaging||You are entitled to a replacement.||You are entitled to a replacement.||Unfortunately we cannot replace items of this age.|